Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://rockruth.com website (the “Service”) operated by RockRuth HVAC (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of RockRuth HVAC and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by RockRuth HVAC.

RockRuth HVAC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that RockRuth HVAC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Returns

Returns for Unused Products
We can process returns for unused products and refunds only for items purchased from rockruth.com. To set up a return for unused products purchased online, contact customer service within 60 days from the day your order shipped. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost and we will schedule and pay for return shipping. If you are returning for personal reasons, the shipping fees to and from your location will be deducted from your refund. Please contact our customer service and advise of the incorrect item received.

To receive a refund, please make sure of the following:

  • All returned merchandise must be in resalable condition
  • The product must be free from damages, scratches and/or defects
  • All merchandise must not have been installed
  • Personalized or custom made products cannot be cancelled after the order is placed
  • You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) and unopened
  • All free or gift items including accessories must be included with your return
  • There cannot be any writing or labels on the original manufacturer packaging for the item.
  • Packages must be sent back by customer via a traceable source, such as FedEx or UPS. Please do not use USPS
  • All freight bound equipment must be returned via freight carriers (If you are unsure which method your products should return via please contact us)
  • All items must be returned with their assigned return merchandise authorization (RMA) number. Items returned without an RMA number will be refused by our warehouse.

PLEASE NOTE: Items marked as Clearance or Overstock are not eligible for return.

The purchaser is responsible for the cost of the returned shipping. All returns associated with our “Free Shipping offer” will have deducted from the refund the original shipping fees that rockruth.com incurred in the process of shipping your order. For all other orders not associated with our “Free Shipping offer” (Original shipping charges are non-refundable)

We are not responsible for lost or damaged shipments. You must contact us to file a lost shipment freight claim with the respective shipper. We recommend you to retain your tracking number after shipping your product.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a seven to ten days, depending on your card issuer’s policies.

Contact Us

If you have any questions about these Terms, please contact us at customerservice@rockruth.com.